Shipping - gabo and mateo designs ships domestically within the USA and to most international locations. During the checkout process, we will display the shipping options and rates for your order.
Shipping Time - We take about 5-10 business days to create your item. Then you should add shipping times on top of that. Please note, during high volume sales, discounts and promotions, orders may take a few extra days to process.
International Shipping - Shipments outside of the USA may incur customs and/or duty fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. gabo and mateo designs does not take responsibility for possible fees.
Incorrect Shipping Information - We will send you an email confirming your order after your purchase. If you see an error in your shipping address, notify us right away so we can make best efforts to have the item shipped to your correct address.
If a package is returned to gabo and mateo designs due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. gabo and mateo designs is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages - gabo and mateo designs is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, gabo and mateo designs due will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.