Shipping and Returns

Shipping

GABO + MATEO designs ships domestically within the USA and to most international locations.  During the checkout process, we will display the standard shipping rate for your order.

Shipping Time - We take about 5-10 business days to create your item. Then you should add shipping times on top of that.  Please note, during high volume sales, discounts and promotions, orders may take a few extra days to process.

International Shipping - Shipments outside of the USA may incur customs and/or duty fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. GABO + MATEO designs does not take responsibility for possible fees.

Incorrect Shipping Information - We will send you an email confirming your order after your purchase.  If you see an error in your shipping address, notify us right away so we can make best efforts to have the item shipped to your correct address. 

If a package is returned to GABO + MATEO designs due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. GABO + MATEO designs is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Lost or Stolen Packages - GABO + MATEO designs is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, GABO + MATEO designs due will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Refunds and Exchanges

We’ll gladly offer you a refund or exchange within 30 days from the original ship date of product if the item received is damaged, defective or incorrect. 

To return an item, 1) Email returns@gaboandmateo.com with the order number, reason for return/exchange, and photo of damage/defect/issue. Once we confirm the item is eligible for refund/exchange, 2) Mail the item with the packing slip and original packaging to the appropriate address:

For art prints, send to:

GABO + MATEO designs, 11025 Westlake Drive, Charlotte, NC 28273

For all other items, send to:

GABO + MATEO designs, 10307 West Broad Street, #174, Glen Allen, VA 23060

Customers are responsible for shipping costs for returning products. 

Returns are refunded in the original payment form for the merchandise price, plus original shipping and handling. 

For exchanges, we will send you the correct item and share the tracking details with you once shipped.